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Policies & Guidelines

  • Once an estimate is approved, we ask for 30% deposit of your total quote, that will go towards the total of the service to secure the date/time.

  • We require to meet with clients in person before and after service  to ensure safe entry/exit and do the walk through.

  • If the landlord/property management has specific requirements or checklist we kindly ask you to share it with us when booking. 

  • Arrival window: We provide a 1–2 hour arrival window to allow for traffic and job variability.

  • Move-Out/Move-In Cleans: Home must be fully emptied (no furniture or personal items) or additional charges may apply.

Pricing and times

Estimates aren’t final until we see the home. If conditions differ (excess clutter, heavy buildup, pets, etc.), we’ll confirm any price/time adjustments before proceeding.

What We Do / Don’t

  • We clean all reachable areas using safe step-stools (no high ladders or roof work).

  • We prioritize NATURAL products, but we use stronger chemicals when needed for heavy grease or mold.

  • We will shampoo carpets when added to your service; however, we do not provide special treatments for heavy or old stains. Ie; pet urine, blood.

  • We will clean screens, if added to your service but we ask you to REMOVE them and PLACE them back for liability purposes.

Cancellations & Rescheduling

  • Please give 48 hours’ notice to cancel or reschedule. Deposit non-refundable if cancelled under short notice.

  • Same-day cancellations or lockouts may incur a fee.

Payments & Late Fees

  • We invoice payable by card (secure checkout). ACH or other methods may be arranged by request.

  • Payment is due upon completion unless otherwise stated.

  • Late payments incur a 10% fee if not paid within 7 days.

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